Where Legal Applies and What We Keep
Legal sits beside the account path, not above it. We use it to explain when access depends on local law, what happens during phone verification, and why certain records stay attached to your profile. That includes the email you used, the device that signed in, and
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cashier activity linked to DANA, OVO, GoPay, QRIS, bank transfer, or virtual account rails. We keep those records only as long as needed for account handling, dispute checks, and security checks. If you spot a mismatch, send the exact detail from your profile and the matching
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receipt or device note so we can compare it against the stored trail. For readers in Jakarta, the same page applies unless local law says otherwise, and the same form is used for every request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.